Shipping Policy

1. Order Processing
Orders are processed Monday through Friday, excluding major US holidays. Orders placed after the daily cut-off time will be processed the next business day. Processing typically takes 1-3 business days.

2. Shipping Destinations & Carriers
We currently ship only to addresses within the contiguous United States. We partner with reliable carriers like USPS, UPS, and FedEx.

3. Shipping Costs & Delivery Times

  • Costs: Calculated in real-time at checkout. Free standard shipping is offered on qualifying orders. Heavy items like cookware sets may have higher shipping costs.

  • Times: Estimated delivery windows are provided in the FAQ section. These are carrier estimates and not guarantees. Delays may occur due to weather, carrier issues, or incorrect addresses.

4. Packaging
We take great care in packaging fragile items:

  • Pots and Pans: Wrapped in protective materials, packed in sturdy boxes with padding to prevent scratching and damage.

  • Tableware: Each piece individually wrapped (plates separated, bowls nested with protection), with ample cushioning. Boxes are marked "Fragile."

5. Delivery & Issues

  • Tracking: A tracking number and link will be provided via email once your order ships.

  • Address Accuracy: It is the customer's responsibility to ensure the shipping address is correct. We are not responsible for packages lost or delayed due to incorrect addresses.

  • Inspection: Inspect the external shipping box for damage upon delivery. If the box is crushed or damaged, note it with the carrier and take photos before opening.

  • Failed Delivery/Missing Packages: If a package is marked "delivered" but not received, please check with neighbors and your local post office/carrier hub first. Then, contact us for assistance.